The Challenge

Truckload shippers have long used tedious spreadsheets or white boards to plan, route, and tender their loads to their customers. This created information silos, limited visibility for the shippers and customers, and an overwhelming and unnecessary paper trail, causing missed emails, poor communication, and wasted time searching for information.

Our Solution

Falkon worked directly with truckload shippers to ensure this transportation logistics software was suitable to their needs.

We made sure to format all the information in a way that would be conducive to the way a carrier driver or forklift driver works - on a phone or tablet - and ensured all information they input was automatically saved as they type, saving time.

Falkon eliminated the information silos by providing a single platform that would share information with as many people as desired. We included GPS tracking, traced to the vehicle, so customers have real-time visibility into their loads.

Drivers have their own mobile app within the LoadRight platform which allows the driver to digitally manage and provide end-to-end workflow visibility to the load in real-time, as well as send automated alert notifications on their status, eliminating the need for driver check calls. With eye-catching colors for load status, it is easy to see immediately what is in transit, delivered, or delayed – improving overall communication and visibility.

The Outcome

Customers using LoadRight have seen significant improvements in increasing their customer order fulfillment, time savings, reduced labor costs, highly improved visibility and on-time deliveries, and ultimately a better customer experience with each load delivered. The software has transformed simple order data into new levels of predictable and sustainable performance and profitability for the shippers, and total transparency to the whole sales channel.